Crystal Ortiz

Director of Training

With nearly 20 years of restaurant experience and a decade at Broken Yolk Cafe, Crystal has played a key role in building the brand’s training department to where it now stands. She’s the force behind BYC’s AI-driven, micro-learning modules - designed to onboard and support everyone from line cooks and hostesses to general managers and corporate staff. Her approach emphasizes retention, consistency, and team connection. As the brand grows, her systems ensure that culture and operational excellence scale right along with it.